What is User Acceptance Testing (UAT) with Examples

What is User Acceptance Testing ( UAT)? Give Examples

In order to have a successful software project, it is important to have a process in place that helps you determine the quality of the software your development team is working on. User Acceptance Testing (UAT) is a crucial part in this process. In this blog, we will deeply understand the UAT Testing and cover the following points:

  • What is User Acceptance Testing ( UAT)? 
  • Importance of User Acceptance Testing
  • User Acceptance Testing Examples
  • Who is responsible for user acceptance testing?
  • User Acceptance Testing Checklist
  • User Acceptance Testing Best Practices
  • The Skillset of UAT Testers
  • User Acceptance Testing UAT Tools

What is User Acceptance Testing ( UAT)? 

User Acceptance Testing (UAT) is a stage in software development when the end-users do a series of tests to ensure that the software they use meets specific requirements. The user’s role is to make sure that the software works accurately and efficiently.

User acceptance testing should be done by people who are not directly involved in developing the software. This ensures that there will be no conflicts of interest or incentive to overlook problems. It also guarantees that the testers will use the software in the same way that normal users will. User acceptance testing can include one or more rounds of testing cycles, depending on how much time is available and how complex the system is.

The UAT testing process involves multiple activities, including reviewing documentation, training users, setting up test infrastructure, implementing test cases, running tests, analyzing results, confirming fixes, and retesting correctly.

Click Here to Read: What is Software Testing? Definition, Basics & Types

Importance of User Acceptance Testing

User acceptance testing is an important part of the overall software development and testing process. Too often, this testing stage is skipped or handled poorly because of pressure from stakeholders who want to rush the product out the door. This can be detrimental to your business as it can cause issues with your customer relationships if the product fails to solve their problems and will cause them not to want to work with you again.

  • It provides a chance for the clients to check whether the software meets their expectation before delivery.
  • It is customer acceptance testing performed against generally established criteria, before the live release of the application to the production environment.
  • This test aims to provide feedback on both technical and non-technical aspects of the system. Technical issues that may arise during UAT include any faults or bugs that may exist in the software, or functionality that may not be working correctly. Non-technical issues could include whether users are able to navigate easily between screens, whether they can perform tasks quickly and efficiently once they have learned how to do so, or if certain aspects of the software are particularly confusing or unintuitive.

User Acceptance Testing Examples

User Acceptance Testing Example 1: 

“As an accounting manager, I can process payroll using the new system.”

The first thing to check here is that the accounting manager can run payroll with this system. The second thing to check is that he or she can do it as easily as with whatever system they used before. The third thing is whether they can access all the information needed from other systems, so they don’t have to re-enter anything. And so on.

User Acceptance Testing Example 2: 

You are testing a new website. Your company is working with users to test the functionalities of the new site. The users are involved in User Acceptance Testing.

Your job is to make sure that the users are getting the most of their experience on your new website. You want to make sure that you are giving them positive feedback about how good of an experience they are having on the website. When you do user acceptance testing, you want to make sure that you are using words and phrases that describe what they like and don’t like about what they see and do. For example:

  • Good: You like how easy it is to find information on this site.
  • Bad: This site is not easy to use as others.
  • Good: You like how fast this site loads up.
  • Bad: This site takes too long to load up.
  • Good: You like how simple this form is to fill out.
  • Bad: This form has too many questions on it.”

Click Here to Read: Automation Testing Tutorial: What Is Automated Testing?

Who is responsible for User Acceptance Testing ?

User Acceptance Testing is the final round of testing performed on a product or feature before it is considered completed. The team will hand it off to clients or users for testing. These users have to work with the software in the real world to ensure the feature meets their needs. They also will look for defects in the product or web application. 

Many companies also have a Quality Assurance (QA) department. The developers build the software and the QA department tests it before giving it to real users. Sometimes they even create a demo version and give it to customers and partners for testing. If the customers find bugs, they report them and then the QA department verifies that this was not a false alarm and that the bug is really in the software.

Click Here to Read: What is Selenium? Getting started with Selenium Automation Testing

User Acceptance Testing Checklist

Prerequisites for UAT

  • A working software with all features in place
  • End-user interest
  • Well defined acceptance criteria
  • A representative sample of the audience for this application
  • Test script or functionality that has been specified by the business people.
  • An exhaustive list of cases based on your functional requirements or your test scripts;
  • A member of the development team who is good at explaining things
  • Some kind of recording device (pen and paper, software like.

Exit criteria for UAT

  • Test case document under change control.
  • Notes for the test analyst.
  • Viewing UAT test cases.
  • A platform for running test scripts.
  • Defect tracking system.
  • Approving test results.
  • Setting exit criteria.

User Acceptance Testing Best Practices

As User Acceptance Testing is becoming more commonplace in the software development industry, it is important to understand how to adopt UAT. For your better understanding, I have described the User acceptance testing best practices below:

Ask Questions to Yourself

You need to ask yourself these questions before doing any sort of testing:

  • Is this test necessary?
  • Who should be performing this test?
  • What are we trying to achieve by performing this test?
  • Where should the test be performed?
  • What should be tested?
  • How do I know if I am done?
  • How should results be recorded?

Analysis of Business Requirements

Business requirements are the plans that are created to define how an organization will achieve its goals. These are the main responsibilities for which you are accountable. Requirements can be broken up into functional requirements, non-functional requirements, and business analysis requirements. The analysis of the business analysis requirements is known as user acceptance testing (UAT).

Creation of UAT Plan

While user acceptance testing (UAT) is a phase of the overall software testing effort, it requires a separate plan of action because of its importance to the acceptance (or rejection) of the end solution. According to ITtoolbox.com, the primary goals of the UAT plan are to ensure that applications are developed comply with requirements and function as advertised; ensure that end-users understand requirements; conduct gap analysis; verify usability; and satisfy regulatory, legal, or contractual compliance.

Identify test scenario and test case

Before you start testing, you need to know what exactly each test case is going to involve. This is going to help you better identify the type of scenarios that a user might go through when using your application or website. It would also help in identifying potential flaws in your application or website.

Preparation of Test Data

Preparation of test data is the first step in UAT. This takes a considerable amount of time and needs to be done ideally well ahead of the testing so that the actual scenario is not lost. The data required for manual testing usually includes predefined sample data, input from representative users, and expected results through each step.

Run and record the test

After bugs are fixed, you need to go through the process again, only with the updated software.

Confirm business objectives met

User Acceptance Testing (UAT) is a process that helps to confirm that a product or application meets business objectives, works as intended, and complies with required policies and processes.

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The Skillset of UAT Testers

UAT Testers should be aware of the following qualities:

  • UAT Testers should have good analytical skills so that they can understand the business requirement and ensure that it has been implemented correctly.
  • UAT Testers should have good communication skills so that they can communicate with the subject matter expert (SME) and get their queries resolved easily.
  • UAT Testers should have the expertise to execute the test cases and ensure that they are executed in a proper manner.
  • UAT Testers should be able to re-create defects and validate the fixes through retesting.
  • UAT Testers should be able to present defects and other issues in a structured format.
  • UAT Testers should be able to work in a team, as there are chances where multiple testers would work on the same project.
  • UAT Testers should be flexible to work on shifts if the need arises, as there are chances where multiple shifts may be working simultaneously on the same project.

User Acceptance Testing (UAT) Tools

UAT Testing Tools are used by software testers to simplify the tasks of UAT execution. They can also be used by QA managers to manage test cases, track defects, conduct meetings with clients, generate reports, etc. Below are some UAT Tools which are available in the market now:

  • Sauce Labs – It allows you to run functional/regression tests with Selenium WebDriver on real browsers with real browser versions on actual mobile devices with iOS or Android operating systems over multiple mobile networks that are connected to real mobile devices via USB or Wi-Fi.   And more than 2000+ real mobile devices are available for testing on-demand via Sauce Connect or Sauce OnDemand service.     
  • SoapUI   – A free open source tool for building, executing, and documenting API tests.   It provides an exhaustive list of features to design and maintain function.

Click Here to Read: 30 Best Requirements Management Tools in 2021


User acceptance testing, or UAT, is a part of the software development process that tests whether the software meets the end user’s standards. This testing is usually performed by the client or customer. The objective of UAT is to check that the system works as intended and meets user needs. The purpose of UAT is to make sure that all delivered features are available and can be used by actual users.

There are three main purposes of performing UAT:

  • To ensure that the application’s user interface conforms to business requirements.
  • To confirm that each feature works correctly.
  • To ensure that the application functions as a whole.

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