Top AIOps Tools & How To Choose

Top AIOps Tools & How To Choose

No matter how good your DevOps processes are, without monitoring and analytics in place to provide deep insight into your application environments, you’ll never know if you’re doing things right. AIOps tools can help IT operations teams improve their infrastructure performance, streamline processes, and spot potential issues before they become major problems. This helps speed up time-to-resolution for incidents and deliver improved customer experiences. In this article, I will provide the top 10 AIOps tools list. If you are looking for an AIOps solution for your organization, it’s a great place to start.

What is AIOps?

AIOps stands for Artificial Intelligence for IT Operations. It is a new field in the world of IT operations and enterprise systems management that is based on artificial intelligence (AI) and machine learning (ML). The AI/ML techniques used to implement AIOps are similar to those used by Google, Facebook, Microsoft, Apple, and other well-known companies. The techniques are varying combinations of data analytics, supervised and unsupervised machine learning methods, computational statistics, and predictive modeling.

Artificial Intelligence for IT Operations.

AIOps consists of three main components: machine learning, deep learning, and artificial intelligence. These are helping to find patterns in large amounts of data that can be used to make better decisions, automate tasks and even predict outcomes.

Put another way, AIOps is applying AI technologies to IT operations rather than using AI techniques only. In particular, it means using machine learning algorithms and neural networks to analyze data about IT operations and make predictions about future trends or problems. The hope is that these technologies will eventually lead to systems and tools that can help with everything from diagnosing faults in production IT infrastructure to predicting which new cloud applications are most likely to succeed in an enterprise environment.

Click Here to Read: What is Artificial Intelligence? How do AI work, AI Types, and the Future of it?

What AIOps Tools are Used for? 

Before we dive into the details of the AIOps tools, let’s get a better understanding of what these tools do. In today’s reality, most organizations are running IT in a more automated and cost-effective manner. To introduce innovations and changes the automation becomes an essential requirement.

The common way to automate IT is with IT automation tools and frameworks. These frameworks have transformed the world of IT by bringing efficiency, agility, and consistency along with them. However, it requires skilled resources to make use of these frameworks in a way that optimizes efficiency. This is where AIOps Tools comes into play!

  • These tools are also used to understand how good or bad the security situation is in your network and what steps you should take to improve it.
  • They are used to help manage and optimize IT operations. In many cases, these tools are also helping with troubleshooting, compliance monitoring and management reporting.

Following are some patterns for the use of AIOps tools:

  • Tools for log management and system monitoring (e.g. Elastic, Splunk)
  • Tools for flow or event analysis (e.g. Riemann, Apache NiFi)
  • Tools for packet capture analysis (e.g. Wireshark)
  • Tools for network analytics (e.g. Talos, Bro)
  • Tools for vulnerability analysis (e.g. Nessus)

It’s important to note that AIOps solutions are different from other SIEM or log management products in that they give you the capability to make decisions based on what is happening “right now,” not just alerting you to historical data. This enables faster resolution to potential problems and reduces the risk of unplanned outages.

Click Here to Read: 10 Best DevOps Certification Training Program

What makes an AIOps Product? 

What are AIOps products? There are quite a few mechanisms for automating the process of detecting and preventing IT issues. We may call these mechanisms “Products” in general.

AiOps Products Categories
AiOps Products Categories

The products may be divided into the following categories:

  1. Sentiment analysis for IT infrastructure – helps to detect IT problems based on analysis of technical support forums, social media and other sources of information.
  2. Sentiment analysis for users – helps to understand user sentiment towards IT services, products and performance of technical support.
  3. Text analytics – helps to analyse posts in technical support forums, social media, etc. and generate reports based on textual content; thus it is useful for identifying patterns in user complaints and generating recommendations to prevent similar issues in future.
  4. Auto-suggestion – helps users to resolve the issue without human intervention (e.g. by suggesting commands to run or offering self-help).
  5. Intelligent automation – helps to resolve the issue automatically (e.g. by providing a script snippet which the user can copy-paste into the command line interface).
  6. Recommendation engine – suggests contextually relevant actions based on an understanding of the problem domain and the history of similar problems encountered by different users; thus it is useful for identifying patterns in problems encountered by different users, generating recommendations to prevent similar

Click Here to Read: What is DevOps? The Beginner’s Guide

Gartner AIOps Magic Quadrant

If you’re intending to purchase an AIOps platform or if you have already purchased one, it is worthwhile to review the Gartner AIOps Magic Quadrant report to understand what an AIOps solution can do for you, and if the platform chosen by your organization is going to be a right fit. If you currently have no plans to add an AIOps platform in your IT Operations, it might be worth considering if this type of technology could benefit your company moving forward.

Gartner AIOps tools Magic Quadrant
 Gartner’s visualization of the AIOps platform  

List of Top 10 AIOps tools

The following is the top 10 AIOps tools list is the most frequently used and popularly accepted by IT Operations and Security professionals.

Splunk

Splunk is one of the best AIOps tools. It is a data analytics platform that helps you make sense of machine-generated data, and log data in particular. It can also be used as an operational intelligence (OI) or analytics platform that has a number of features that are particularly well suited to monitoring, alerting, and troubleshooting Enterprise IT infrastructure.

Splunk Enterprise is used to collect, index and analyze machine-generated data in real-time, making information accessible and usable to all team members from developers to managers. With its strong data modeling capabilities, Splunk AIOps can ingest and index virtually any structured or unstructured data source and then quickly search and report on it via dashboards or APIs.

Moogsoft

Moogsoft is a relatively new entrant into the agile DevOps automation space. The company was founded by a former VMware employee, Andrew Moog in the year 2012. Moogsoft’s flagship product is called the ‘OpsCenter’

The company’s flagship solution Moogsoft AIOps is the first SaaS-based AI-driven IT operations analytics platform. The solution combines AI, machine learning, and advanced analytics to empower IT organizations with real-time insights on IT performance and efficiency, enabling them to accelerate the resolution of incidents and operational anomalies.

Moogsoft AIOps uniquely integrates big data technologies like Spark, HBase, and Cassandra with AI algorithms to solve real-world problems faced by modern organizations. The solution automatically identifies patterns in large volumes of information collected from different sources like network packets, log files, and alerts to generate meaningful business insights for faster decision-making.

Datadog

Datadog is a tool designed to help you monitor your infrastructure and services. Datadog is an analytics and monitoring platform that provides real-time data on your servers and other applications so you can monitor, troubleshoot, and optimize them.

The key features include:

  • Host-level visibility: Full visibility into the performance of your infrastructure from a single pane of glass.
  • Multi-metric visualization: Drill down into any metric within dashboards, such as application response time or latency, as well as a variety of system-level metrics, such as CPU utilization or memory usage.
  • Real-time alerting: Receive alerts when your application is experiencing degraded service levels or performance issues.
  • Integration with the Cloud: Visualize your applications running in the cloud through integration with providers including Amazon Web Services (AWS) and DigitalOcean.
  • Built-in integrations with leading tools like Nagios and StatsD: Send collected metrics directly to third-party services using standard protocols like Graphite or collectd.

Instana

Instana is a monitoring tool that allows us to autonomously detect and troubleshoot production issues. It can be used to monitor your application in a cloud platform or in a data center.

Instana has a simple architecture which consists of:

  • A collector process installed on each machine (web, application, database servers etc.) that is to be monitored. It runs in the background collecting metrics about the server, such as CPU usage, memory usage and network traffic.
  • A process which aggregates the metrics from all of the machines in the environment and stores them in the database so that they can be analyzed and visualized.
  • An interface for viewing and analyzing collected data to monitor applications.

Instana does not require any agents or any changes to system configuration files, which makes it lightweight and simple to deploy. The deployment of the Instana agent is very easy – it can be simply downloaded and run from a single command line – you only need domain user permissions. After installation, it starts monitoring the machine immediately without any further configuration needed.

Dynatrace

Dynatrace is a Saas-based application performance management (APM) tool that is used for tracking, visualizing, and monitoring critical software.

The technology delivers real-time insights into user experience and application performance, in order to track end-user experience and business transactions, pinpoint issues such as slow response times or sudden drops in service quality, and then take automated corrective actions to resolve issues fas

  • Identify performance bottlenecks in complex multi-tier applications.
  • Monitor the total number of transactions per second of your application or database.
  • Determine how long an operation takes and how many resources it consumes.
  • Measure the impact of code changes or new deployments on application performance.

AppDynamics

AppDynamics tool is a new way to look at application performance. AppDynamics founder Jyoti Bansal has helped solve some of the toughest problems for applications running in the cloud or on-premises. He uses his experience to help you understand how your applications are performing, and what you can do about it.

This AIOps platform provides deep insights into what users experience, with features like:

  • Real user monitoring (RUM) for mobile and web applications
  • Logging monitoring for all your servers and applications
  • Real user tracking (RUT) for mobile apps
  • Real user performance testing (RUPT) for mobile apps
  • Complete visibility into web transactions, including network latency analysis and transaction flow analysis
  • The industry’s first complete user experience monitoring solution that works on native iOS and Android apps, hybrid apps, mobile websites, and even hybrid devices like the iPhone 6 with an embedded Android OS.

PagerDuty

The PagerDuty tool provides you with real-time information about the state of your servers and applications. The moment a server or application is facing a problem, you will be informed through PagerDuty. It will also allow you to know the root cause of an outage. It is a great tool that can be used in any organization.

PagerDuty provides several features:

  • Provides a web interface for visualizing the status of your monitored applications (called “Dashboard”).
  • Provide instant notifications via email, SMS or phone calls when an application is down or there are other events that require your attention (called “Alerts” or “Incidents”).
  • It can even handle non-critical alerts by routing them to your mobile devices through push notifications.

LogicMonitor

LogicMonitor is a monitoring tool for monitoring and maintaining the IT environment. It is considered as one of the best AIOps tools. The software provides an integrated view of servers, virtual machines, networks, physical and virtual assets, databases, applications, and other critical technology components. LogicMonitor has a web-based user interface that enables you to access logs and statistics from computers throughout your network. The software can also be used to monitor performance, availability, and trends in IT infrastructure.

The LogicMonitor tool offers the following features:

  • Monitors server performance and collects statistical data on memory, hard disk space usage and CPU utilization
  • Monitors the availability of websites and sends notifications in case of failures
  • Provides test reports on the quality of network connectivity
  • Monitors networks to determine if they are transmitting data at the right speed or not
  • Can track devices such as printers, switches, routers and wireless access points 
  • Provides automatic alerts about configuration changes that are occurring on a monitored device.

Mosaic AIOps

Mosaic AIOps is a new type of advanced analytics solution that is designed to help security and IT teams quickly identify and resolve critical performance, availability, and compliance issues as they occur. It leverages machine learning algorithms to analyze numerous data sources—such as logs, packet capture, performance counters, NetFlow/IPFIX flows, SNMP traps—and identify key indicators for future threats or disruptions.

All of this information can be accessed from the Mosaic AIOps dashboard, which provides a visual representation of your entire IT infrastructure by correlating events from different sources into an easy-to-understand format. You can drill down on any given event or threat indicator to find out more information about it and see how it relates to other events across the infrastructure.

Watson AIOps

Watson AIOps is the first cognitive enterprise manager. It is a new category of software that empowers IT workers to work smarter, faster, and more productively. Why? Because it analyzes machine data from across the entire IT infrastructure and helps IT teams quickly identify and resolve issues before they impact business operations.

Using Watson AIOps platform, IT Ops teams can:

  • Detect and resolve issues more quickly, optimize performance, and improve overall availability
  • Set up rules to automatically take actions that reduce workload, repeat tasks, or notify on-call personnel when an action must be performed
  • Create visual representations of all their IT assets, both physical and virtual to reduce operational costs and improve efficiencies

Watson AIOps is built for the world’s largest organizations with the most complex IT infrastructures. It uses advanced cognitive capabilities to learn as it works, helping IT Ops teams detect changes in their environment and flag potential issues before they grow into a full-blown crisis. It also delivers prescriptive advice on how to resolve issues that have already occurred.“

Conclusion

We made our picks from all of the best AIOps tools out there, and we shared them here. We did our best to keep everything brief and simple for easy reference. Hopefully, you now have a better idea of what tools are available to you when it comes to AIOps management.

3 Comments

  1. Grant November 13, 2021

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